EXCEEDING CLIENT EXPECTATIONS

"On the 11th January I parked in Joondalup Shopping Centre car park about midday. It was a hot day. I quickly left my car and locked it, but omitted to notice the rear windows were down.."

You won't believe what happens next...

"On returning to the car approx 10 minutes later, MCS security officer Tamara was standing next to the car. She then pointed out my error and was standing guard on the open vehicle. Tamara was most courteous and pleasant when explaining why she was there and she was prepared to stand there till my return. Tamara is a credit to her position and I thank her for it."

Peter Jeffrey
A happy patron of Lakeside Joondalup Shopping Centre

MCS Security Solutions Provider for Perth Businesses and Homes

We are a 100% Australian owned and operated company and a proud member of the Security Agents Institute of WA.   Our Head Office is located in the Unit 3 / 108 Winton Road, Joondalup, Western Australia.

The facility is a ‘state of the art’ building with all the communication and office requirements.

"I just wanted to say that the Security Guards in this centre are best I've seen in any shopping centre. They have helped on numerous occasions and gone above and before. They have always come when they have been called and if busy they came as soon as they can. I really appreciate them all and so do my staff.

Lina B.
Store Manager
Mirrabooka Square

"Our sincere thanks for the help yesterday in regards to the Emergency replacement of one of our ovens. A very special thanks to your Security team that were Polite, Professional and Helpful far beyond the call of duty. To all a Sincere THANK YOU!"

Claus Paulus
Senior Executive Manager
www.missmaud.com.au

"My daughter works at Bucking Bull in the food court and today, Saturday 3/5/14 she cut herself and was feeling very faint. Your two security guards Geoff and Mike were fantastic. They helped me get her safely to my car and provided me with advice on how to treat her wound. A big thank you to you both, it was very much appreciated, you made a stressful situation much easier to handle"

Michelle H.
Patron of Ocean Keys Shopping Centre

"I want to appreciate MCS customer care services, few days ago 24 January I went to Garden City Shopping center about 9pm center was closed and I was scared. I forgot where I parked the car it was my first visit in that area I requested security person for help, he informed supervisor and accompanied me to car park and find my car. His name was Riaz Ahmad he was so polite and professional.

I think we should appreciate every good thing I believe appreciation is best motivation."

Emily D.
Patron of Garden City Shopping Centre

 

"I just wanted to say a big thank you to all of you who helped out this afternoon. In these types of situations, the ability and willingness to go above and beyond our normal duties has a significant effect on the way the situation is managed and the overall outcome. Collectively, we did a great job in professionally dealing with a difficult situation.

Our commitment to resolving the situation in a timely manner has been acknowledged and greatly appreciated by both Knight Frank and the building owner Charter Hall."

Ross Carter 
Senior Facilities Manager, Asset Management Services
Knight Frank Australia Pty Ltd
Centre Management Office

"The security guards helped my client into the car, helped load shopping and the wheelchair as well. Their manners and the courtesy showed to us was outstanding and they deserve a pat on the back. Thanks for a pleasant encounter."

Kerry R., 
Support Worker visiting Garden City

 

Thank you very much for your assistance , also your security guard Paul handled this matter perfectly and I would like pass on from myself and the owners of coinopsolutions a huge thank you. 

Kind regards,
Jason