From: xxxxxxxxxxxxxxxxxxxxxx(name and Email Provided) Sent: Wednesday, 2 May 2012 12:51 PM To: DogSwamp SC Subject: Woodvale Boulevarde Shopping centre To Centre Management I have been living in Woodvale for approximately 23 years. Some years ago a women disappeared after … Read more…
From: Phil & Vicki [email provided] Sent: Tuesday, 24 April 2012 7:55 PM To: Rockingham MCS Security Subject: Thank you to Sahel and Jason To the Personnel Officer, My husband and I would like you to pass on our heartfelt … Read more…
From: Mark Chafe [mailto:Mark.Chafe@wfi.com.au] Sent: Tuesday, 1 May 2012 2:32 PM To: Assunta Hansen Subject: Security Guards Dear Sir/Madam, I work near Bassendean however I had not been into your shopping centre for a while until today and I noticed … Read more…
“I have found MCS Security to be a professional, experienced and proactive company with a ‘hands on’ approach to ensure that required levels of service are maintained at the centre and security risks are minimised.” Euan Moffat Head of Operations … Read more…
This is a little overdue, however, I believe it would be remiss of me not to pen my thanks and appreciation for your assistance on Sunday due to the situation with the fire panel brought about by western power turning … Read more…
“Thank you so much for your most efficient and professional assistance. On behalf of the owners and retailers of Woodvale Boulevard, full credit to you and your team for the positive results and outcomes at Woodvale Boulevard.” Barbara Morel Retail … Read more…
“MCS Security is contracted to the centre to perform security duties in and around the centre. In the time that I have known Paul, Mark and Ian, their attention and communication has been second to none… I would have no … Read more…
“In less than 12 months, MCS identified numerous youths who had for many years been vandalising the site… vandalism went from occurring every night to rare occurrences each month. By far the most conscientious and diligent… not only a contractor, … Read more…
Hi All, As you know we cancelled the night theme at Noranda last night but we continued with activities within the mall area for the children. Just want to say Mohan and Tracey assisted in making the activities a success. … Read more…
“The professional and personal approach offered by Paul Simmons and his staff are a welcome change from previous security companies who would appear not to show any interest in what is required. All requests made to MCS Security were adhered … Read more…
Creating a safer place to work, visit and spend all of ones money. From: Kristaxxxxxxxxxxxxxx Sent: Friday, 3 February 2012 7:13 AM To: City of Rockingham Subject: RE: Rockingham Shopping Centre security Dear Rockingham Council, I … Read more…
“Can you please let me know you bank account details so that I can at least pay you 50% or more. By the way I really appreciate the great work you guys have done, you’re very professional and work without … Read more…
“Josh who works for MCS Security needs to be congratulated for the job he is doing in helping to provide a safe and enjoyable place for Ellenbrook residents to conduct their shopping needs. Josh is indeed a credit to the … Read more…
I would like to thank you for the assistance that MCS Security provided during the recent boat fire incident at Hillary’s Boat Harbour….
“I would like to thank and commend you and your team for your dedication and hard work at Hillarys Boat Harbour over the past year. Certainly without your valued assistance, we would not be as attractive and popular a destination … Read more…
“This morning I had a lady come in to our store and shoplift two garments, I called security and Rob answered, within no time Rob and Julia attended. I would like to let you know, I was grateful for them … Read more…
“I was at Harbour Town on Saturday shopping and was struggling with 3 or 4 shopping bags. Rob asked how far I had to go and I told him to the top car aprl. He said “Give me those bags” … Read more…
From: Shane Hogan [mailto:shane@hfs.net.au] Sent: Tuesday, 3 April 2012 5:16 PM To: Tara Mackie Subject: Highest commendation for centre management and security staff working on Sunday the 25th March Hi Reception Please pass this on to the appropriate … Read more…
Hi Paul This is great feedback from one of our customers. Please pass on Lakesides thanks to Adam. Marie This is the sort of service we should be aiming for all the time so it may be worth raising at … Read more…
“The Security Officers working on the night did a very good job… their efforts were commendable and made our job easier. We commend the Security Officers for their assistance to Police. A job well done.” Gary Grimshaw Senior Constable Hillary’s … Read more…
“Big thank you for the help one of your security staff gave me, Dario, when my car was stolen last week from Hillary’s Boat Harbour car park. He recovered lost items which had been scattered around the shopping area, which … Read more…
“Our committee appreciates the difficult job your staff have in assisting to control the behaviour of those persons who show little regard for the enjoyment and welfare of others in the precinct. Keep up the good work!” Ernie Little Pen … Read more…
“I’d like to take this opportunity to thank you and MCS for the implementation of my new CCTV system, upon my return from leave I made comment to my Resort Manager that it is not often and also refreshing that … Read more…
Dear Paul, We at HSBC, Premier Retail Banking and Wealth Management, Lakeside Shopping Centre, appreciate the outstanding level of service your organisation provided. Kind Regards, Michael McKeand Manager, Premier Retail Banking and Wealth Management | HSBC Bank Australia … Read more…
From: Casey Hammer [Casey_Hammer@cfsgam.com.au] Sent: Thursday, 23 February 2012 4:38 PM To: Rockingham-Supervisor Subject: RE: Hi Sharelle, Also had a gentleman call to pass on his thanks and praise for the guards who assisted his wife yesterday after she took … Read more…
Approx between 2-3 pm , a young female was trying to be stopped by a Male Security Guard when a young Male, possibly her boyfriend, pulled out what looked like a knife on him. We were very impressed of … Read more…
I would like to bring to your attention the exemplary level of service we have received from your security officer Michael. Michael has stood out with his pro-active approach, a sense of ownership for the property, attention to detail and … Read more…
Stewart, I have just spoken with Mrs Hill who had a fall here the is morning, she if fine, no broken nose or anything but she did ask us to pass on her thanks to Tamara the security officer, who … Read more…
Praise for assistance and refreshments. From: Debenham, Robert [xxxxxxxxxxxxxxxxx] Sent: Friday, 23 December 2011 7:27 AM To: Nancarrow, Rosie; Francis, Joanne; Paul Simmons Subject: FW: Thank you from Helen Bartlett-Walker Hi Jo – Rosie This is excellent feedback. … Read more…
Peter Jeffery letter of thanks to the MCS security officer Tamara Keeley for her excellent work.
Another satisfied Customer of a Customer
From: Jan Korff [mailto:jank@mallmanagers.com] Sent: Friday, 20 April 2012 11:52 AM To: McCone, Kimberley Subject: Mall Managers – Lakeside Joondalup – MCS Security Kim, Further to our phone discussions I would appreciate your passing on my thanks to the security … Read more…
To whom it may concern, Just a quick note to provide a testimonial for the guards that work at Rockingham City Shopping Centre. A little while back there were some men making trouble at the Coles entrance of your shopping … Read more…
Hi Paul, I would like to mention to you that at about 08:00am on Saturday morning a Fire alarm was activated at the centre. Peter Moore was off duty at the time but was nearby and ran to the centre … Read more…
“Last night we experienced an emergency fire evacuation at Phoenix Shopping Centre due to some vandalism on out sprinkler system at 19:00pm. I would like to take this opportunity to thank the security staff on duty at the time of … Read more…
“Phoenix is in ‘safe-hands’! It is reassuring to have Paul Simmons and his team of professional and dedicated guards. MCS Security protect the investment, enforce rules and laws on the property, and deter anti-social behaviour. Our guards are unfailingly polite … Read more…
A letter from a customer who witnessed an unsavoury incident which was handled… well read the comments. From: Nicola xxxxxxxxxxxxxx To: reception_rh_rockingham@cfsgam.com.au Subject: re : Incident Infront of Tempt Clothing Store Saturday Date: Sun, 4 Mar 2012 12:18:54 +0800 To … Read more…
Hi Gents, I am big on giving credit where it is due. Dave has been doing a FANTASTIC job, but no more so than today during the BankWest function we had in the tower today. Please pass on our thanks … Read more…
Congratulations from The Bankers Hi Gents, I am big on giving credit where it is due. Dave has been doing a FANTASTIC job, but no more so than today during the BankWest function we had in the tower today. Please … Read more…
“Hi Paul, Wanted to take the opportunity to say a hearty well done to your team (day & night) for their work this morning. We had an incident with a fire house reel being knocked off causing significant water damage. … Read more…
“I just thought I would let you know the great job Josh is doing – he is currently stationed at the Shops in Ellenbrook. I have found him to be very professional, polite and proficient in his duties as the … Read more…
A letter received of a grateful customer who received the service she was entitled to have.
Well done Sharelle and your team! It’s the day by day practical helping hands which can sometimes make a huge difference in our customer service. Recognition like this means we are achieving success in this area Thank you David Murray … Read more…
“The security guards helped my client into the car, helped load shopping and the wheelchair as well. Their manners and the courtesy showed to us was outstanding and they deserve a pat on the back. Thanks for a pleasant encounter.” … Read more…
“Hi, I would just like to let you know what a fantastic job the security team did on Thursday 26th June. As you probably know we had a robbery in Shiels Jewelers, Martin who is with your security team was … Read more…
“I am writing to thank you for the services of Dario Mrkonja… my car was broken into during the day at Sorrento Quay car park. I was alone with my young son Edan (22 months old), I was very distressed … Read more…
“MCS have provided security services in excess of their contract requirements. They employ quality officers with the necessary skills to work in an extremely busy public environment with the necessary people skills that the development demands. We consider MCS Security … Read more…
From: Paul.Turner@wealthwise.com.au [mailto:Paul.Turner@wealthwise.com.au] Sent: Wednesday, 2 May 2012 3:01 PM To: DogSwamp SC Subject: Testimonial for Woodvale Boulevard Shopping Centre Att: Centre Management – Woodvale Boulevard I would like to express my gratitude for the sense of safety my wife, … Read more…
