Just a quick note to say I received some feedback from a customerwho was very impressed by Keith the night guard. Due to the lifts being out of order he personally escorted a family whose daughter is confined to a wheelchair not once but twice. The lady sends her thanks and best wishes, she was full of nothing but praise.
A good effort again by Keith who seems to go that one step further when required.
McCallin | Assistant Operations Manager – Lakeside Joondalup
| Lend Lease
420 Joondalup Drive, Joondalup WA 6027
T +61 8 9300 3888 | F+ 61 8
9300 3879 | M +61 (0)437 481 023
| www.lakesidejoondalup.com.au | www.lendlease.com.au
As per below mate great work my Tamara and maybe my Midland Team could be in line for Team of the Quarter.
To be honest I have heard this a couple of times now regarding
Tamara. She is doing a great job by all accounts ! Can you let her know her efforts are being noticed please.
Adam Hancock – Senior Operations Manager
Colonial First State]]>
We need to express our gratitude to M/s Tamara (Midland Gate
security guard) for kindly letting our mentally ill adult daughter to call my
wife on her mobile phone.
Our fragile and naïve daughter was vulnerable and ran away from the Swan Valley Centre hospital (within Swan Districts Hospital ground) last Saturday 27th April 2013 at 4.15pm.
Tamara used her mobile to let Adrianna (our daughter) call us at about 6pm and we picked her up outside the Coles supermarket mainentrance at 6.15pm – she was alone and it was dark at the time.
We wanted to personally thank Tamara at about 7pm and your young male security guard (stationed at the theatre) kindly helped us to talk to Tamara directly.
Both Good Samaritans Tamara and the young man are heroes in our grateful eyes.
We feel their deed should be acknowledged so other people know.
Jerry and Nancy Burong
Today I left my handbag with my wallet in it on a shopping trolley at Currumbine Central Shopping Centre. Thankfully Atul Gautam the Security Personnel at the shopping centre found my bag. Atul documented the contents of my bag and contacted the police so they could make contact with me and let me know I had left my bag behind. On arrival to collect my bag Atul was very service focused and compassionate. He ensured that there was nothing I felt was missing from the bag and even offered me a glass of water in case I
was feeling a little overwhelmed. I am very grateful that Atul kept my belongings safe and was extremely proactive in getting my bag returned to me.
Thank you very much Atul I am most grateful. It was so nice to see such wonderful service and behaviours.
I would like to mention to you that at about 08:00am on Saturday morning a Fire alarm was activated at the centre.
Peter Moore was off duty at the time but was nearby and ran to the centre to assist.
This is the second time Peter has assisted the Centre with an issue while off duty.
I would like to thank Peter on behalf of Centre Management for his dedication to duty and the loyalty to the Centre.
Dan Boyle | Operations Manager | Ocean Keys Shopping Centre | AMP Capital
As you know we cancelled the night theme at Noranda last night but we continued with activities within the mall area for the children.
Just want to say Mohan and Tracey assisted in making the activities a success.
A big thank you to both of them from Hawaiian
Facilities Manager – Suburban Retail
Further to our phone discussions I would appreciate your passing on my thanks to the security teams.
As you know over the past week there have been some interesting moves within the casual leasing clients.
On Tuesday night I arrived at 8.30 and was met by Daniel and Beau from MCS and they were fantastic, particularly as
we relocated sites – they assisted with the trolley and trestles and especially when the lights went out. The car was brought in with no
problem at all.
This morning we had to relocate Plega from FC1 to K16 and again their assistance was most appreciated.
So I would like it if you could pass on my thanks to Phil, Adam and I think Scott.
I know this doesn’t form part of their duties, and they never neglected their lock ups or other duties to assist me,
but thanks should go where it’s due.
Mall Managers WA Pty. Ltd.
PO Box 1200 Joondalup DC 6919
Phone 61 8 9301.0727
Fax 61 8 9301.0737