Quality Assurance

All staff employed by MCS Security Group Pty Ltd will have successfully passed a Certificate II in Security Guarding and Related Activities Training Course through a registered training facility or organisation.

Our staff are the flag ships of our company, how they conduct themselves in and out of uniform is an insight into the professionalism of our business.

Each and every operative is focused on customer service, be it to the client or the clients customer, this is imperative to deliver the standard of service we expect and our clients deserve.

The training, prior to them arriving to service your security needs will have included but not limited to:

  • Security Management
  • Incident and report writing
  • Public relations
  • Customer service
  • First aid
  • Security alarm systems operation
  • Court Procedures
  • Occupational Heath and Safety
  • Radio Procedures
  • Fire Protection
  • Risk Analysis
  • Surveillance
  • Bag and vehicle search procedures
  • Crime scene management and protection

The worlds best practices in guarding and patrolling are assessed and if possible implemented into our procedural operations for the betterment of our clients, staff and company. Any employee that fails to meet our own high standards will be withdrawn from site.